Returns & Exchanges

Due to the perishable nature of our handcrafted chocolates, we prioritize food safety and quality above all else. While we do not accept returns on food items, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or incorrect chocolate assortment to help us verify the claim.

• 3.
  Claim Review

  Our artisan team will review your request within 24 business hours to determine eligibility for a replacement or refund.

• 4.
  Resolution

  Once approved, we will immediately process a complimentary replacement shipment or issue a full refund to your original payment method.