Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure chocolates don't melt during shipping?
We use climate-controlled packaging and insulated thermal liners with reusable cold packs during warmer months to ensure your gourmet chocolates arrive in perfect condition.
Are your chocolates suitable for people with nut allergies?
While many of our recipes do not include nuts, all of our chocolates are handcrafted in a facility that processes peanuts and tree nuts. We recommend those with severe allergies exercise caution.
What is the shelf life of Artisan Gourmet Chocolates?
Our truffles and bonbons are best enjoyed within 3 to 4 weeks of delivery. Solid chocolate bars can last up to 6 months if stored in a cool, dry place away from direct sunlight.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolate bars and vegan-friendly ganaches made with coconut milk and premium cocoa butter.
Can I customize a gift box for a special occasion?
Absolutely. You can use our 'Build Your Own Box' feature to select specific flavors, and we offer complimentary handwritten gift notes for all orders.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 48 hours for a replacement or refund.